Returns & refunds
If it did not work for your skin, you should not be out the money.
Last updated · August 1, 2026The short version. Tell us inside your guarantee window and we refund you. You keep the tube — there is nothing to package up and mail back. One refund per customer.
Your window
The guarantee runs from the day your first order is delivered, and it is longer on the plan that asks for more commitment:
| What you bought | Guarantee |
|---|---|
| One tube — one-time purchase | 90 days |
How to claim it
Email hello@imnoviembre.com with your order number and one line about what did not work. That is the whole process. We do not require a reason, a photo, or a phone call, and we do not run a retention script at you.
Refunds are issued to the original payment method within five business days of approval. Your bank usually takes another three to five to show it.
What is refunded
- The product. In full.
- Shipping you paid. Not refunded. It was spent getting the parcel to you.
Damaged, wrong, or missing
These are not returns and no window applies. Send a photo and we replace it or refund it, your choice. Do not ship anything back.
Where this does not apply
- Purchases from anyone other than us. We can only refund what we sold.
- A second guarantee claim by the same customer or household.
- Orders where the guarantee window has closed. Write to us anyway; we read every message.
